Contact Information

Last updated: June 15, 2026

If you have questions about your order, shipping, returns, exchanges, refunds, or our collections, our customer care team is here to help.

Customer Support

Email: support@clarawinslowbags.com

We aim to respond to all inquiries within 24 to 48 business hours.

Customer Care Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Please note that response times may be longer during weekends, public holidays, promotional periods, or high-volume seasons.

Order Support

For faster assistance, please include the following information when contacting us about an order:

• Your order number
• The email address used at checkout
• A brief description of your request
• Photos, if your item arrived damaged, defective, or incorrect

Business Information

Brand: Clara Winslow
Operated by: Nexora Montrex LLC
Website: clarawinslowbags.com
Email: support@clarawinslowbags.com

Important Notice

Customer support is provided by email. For your security, please do not send full payment card details, passwords, or sensitive personal information through email.

For returns, exchanges, refunds, shipping, and order-related questions, please also review our store policies available on the Site.