Return & Refund Policy

Last updated: June 15, 2026

This Return & Refund Policy applies to purchases made from Clara Winslow, operated by Nexora Montrex LLC, through clarawinslowbags.com.

We want you to feel confident when shopping with us. If your item is not right for you, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

1. Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

To be eligible, your item must be unused, unworn, in the same condition that you received it, free from stains, odors, damage, or signs of use, returned with all original packaging, tags, dust bags, cards, and accessories where applicable, and accompanied by proof of purchase or order number.

Items that do not meet these conditions may be refused or may qualify only for a partial refund at our discretion.

2. How to Start a Return or Exchange

To start a return or exchange, please contact us at:

Email: support@clarawinslowbags.com

Please include your order number, the email address used at checkout, the item you wish to return or exchange, the reason for your request, and photos if the item arrived damaged, defective, or incorrect.

Once your request is reviewed, we will send you return instructions. Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

3. First Exchange Free

We offer one free exchange per order.

This means that if you would like to exchange your item for another eligible item, color, or style, Clara Winslow will cover the standard shipping cost associated with the first approved exchange, subject to availability and our return conditions.

The item being exchanged must be returned unused, in its original condition, and with all original packaging, tags, dust bags, cards, and accessories, where applicable.

If the requested exchange item is unavailable, we may offer you an alternative item, store credit, or a refund according to this policy.

Additional exchanges for the same order may be subject to shipping fees.

4. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

Original shipping fees, express shipping fees, shipping protection, gift packaging, customs duties, import taxes, and other non-product charges are non-refundable, unless required by applicable law or unless the return is due to our error.

5. Return Shipping

For standard returns for refund, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For the first approved exchange on each order, Clara Winslow covers the standard exchange shipping cost according to our exchange instructions.

If you are returning an item from outside the country where the item was shipped from, you may be responsible for any return customs declarations, duties, taxes, or carrier fees that may apply.

We recommend using a trackable shipping method. Clara Winslow is not responsible for return packages that are lost, delayed, or damaged in transit unless the return label was provided by us and the carrier confirms the issue.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at:

Email: support@clarawinslowbags.com

Please include your order number and clear photos of the item, packaging, and any visible issue.

If your claim is approved, we will offer a replacement, exchange, store credit, or refund depending on the situation and product availability.

7. Non-Returnable Items

The following items are not eligible for return or exchange, unless required by applicable law:

• Items that have been used, worn, altered, washed, stained, damaged, or exposed to odors
• Items returned without original packaging, tags, dust bags, cards, or accessories, where applicable
• Gift cards
• Personalized, customized, or monogrammed items
• Items marked as Final Sale at the time of purchase
• Returns requested after the 30-day return window

Promotional or discounted items are eligible for return or exchange unless they are clearly marked as Final Sale before purchase.

8. Exchanges

Exchanges are subject to product availability.

If you exchange an item for another item of higher value, you may be required to pay the price difference. If you exchange an item for another item of lower value, we may refund the difference or issue store credit, depending on the situation.

We cannot guarantee that the item you want will remain available while your return is in transit.

9. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at:

Email: support@clarawinslowbags.com

We will do our best to assist you. However, once an order has been processed, packed, or shipped, we may not be able to cancel it. If your order has already shipped, you may request a return after delivery according to this policy.

10. Shipping Timeframes

Orders are normally dispatched within 3 business days after order confirmation.

Estimated delivery time is usually 8 to 15 business days after dispatch, depending on the destination country, carrier, customs processing, and local delivery conditions.

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, public holidays, weather, high demand periods, or other circumstances outside our control.

11. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Clara Winslow is not responsible for delays caused by customs processing or unpaid customs fees.

12. Refused Deliveries and Unclaimed Packages

If an order is refused, unclaimed, or returned to sender because of an incorrect address, unpaid customs fees, failed delivery attempts, or failure to collect the package, any refund may be reduced by shipping costs, return shipping costs, customs fees, carrier fees, and other costs incurred.

If the package is returned to us successfully and the item is in eligible condition, we may offer a refund, store credit, or reshipment option at our discretion.

13. Countries We Serve

Clara Winslow sells internationally to eligible destinations available at checkout.

We currently do not ship to Brazil or to countries, regions, or addresses that are unavailable at checkout, restricted by carriers, affected by sanctions, or otherwise unsupported by our logistics partners.

If your destination is not available at checkout, we are unable to accept or fulfill your order to that location.

14. Legal Rights

This policy does not limit any mandatory consumer rights that may apply in your country, state, province, or region.

If you are located in a jurisdiction that provides statutory cancellation, withdrawal, refund, repair, replacement, or consumer guarantee rights, those rights remain available to you as required by applicable law.

For customers in the European Economic Area, the United Kingdom, or other regions with mandatory withdrawal rights, you may have the right to cancel certain online purchases within the period required by applicable law. Our 30-day return window is intended to provide a customer-friendly return period and does not reduce any mandatory rights you may have.

15. Contact Us

If you have questions about returns, refunds, exchanges, or damaged items, please contact us:

Clara Winslow
Operated by Nexora Montrex LLC
Website: clarawinslowbags.com
Email: support@clarawinslowbags.com