Shipping Policy

Last updated: June 15, 2026

This Shipping Policy applies to orders placed through clarawinslowbags.com, operated by Nexora Montrex LLC under the brand Clara Winslow.

By placing an order with Clara Winslow, you agree to the shipping terms described below.

1. Order Processing Time

Orders are normally processed and dispatched within 3 business days after order confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

During high-demand periods, promotional events, holidays, or unexpected operational delays, processing times may be longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Time

Estimated delivery time is usually 8 to 15 business days after dispatch, depending on the destination country, carrier, customs processing, and local delivery conditions.

Please note that delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to customs inspections, carrier delays, public holidays, weather, incorrect shipping information, local delivery restrictions, high-volume periods, or other circumstances outside our control.

3. Shipping Destinations

Clara Winslow ships internationally to eligible destinations available at checkout.

We currently do not ship to Brazil or to any country, region, address, or destination that is unavailable at checkout, restricted by carriers, affected by sanctions, or unsupported by our logistics partners.

If your destination is not available at checkout, we are unable to accept or fulfill your order to that location.

4. Shipping Rates

Shipping rates, available shipping methods, and delivery options, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination country, order value, product availability, promotional offers, and shipping method selected at checkout.

Any free shipping offer, if available, will be clearly displayed on the Site or at checkout and may be subject to specific conditions, minimum order values, eligible destinations, or promotional periods.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, when available.

Please allow some time for tracking updates to appear after the carrier receives the package. Tracking information may take several business days to update, depending on the carrier and destination country.

If you have not received tracking information or need help with your shipment, please contact us at:

Email: support@clarawinslowbags.com

6. International Shipping, Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Clara Winslow is not responsible for customs delays, unpaid customs fees, import restrictions, or any charges imposed by local authorities.

It is the customer’s responsibility to ensure that the ordered products can be legally imported into the destination country.

7. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Clara Winslow is not responsible for delays, failed deliveries, returned packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: support@clarawinslowbags.com

We will do our best to assist you. However, once an order has been processed, packed, or shipped, we may not be able to change the shipping address.

8. Failed Deliveries, Refused Packages, and Unclaimed Orders

If a package is refused, unclaimed, returned to sender, or cannot be delivered because of an incorrect address, unpaid customs fees, failed delivery attempts, or failure to collect the package, any refund may be reduced by shipping costs, return shipping costs, customs fees, carrier fees, and other costs incurred.

If the package is returned to us successfully and the item is in eligible condition, we may offer a refund, store credit, or reshipment option at our discretion.

Reshipment may require payment of additional shipping fees.

9. Lost, Delayed, or Stolen Packages

If your package appears to be delayed or lost in transit, please contact us at:

Email: support@clarawinslowbags.com

We will review the tracking information and, where appropriate, assist you in contacting the carrier or investigating the shipment.

Clara Winslow is not responsible for packages marked as delivered by the carrier but reported as missing, stolen, or misplaced after delivery. If this occurs, we recommend checking with household members, neighbors, building management, local delivery offices, and the carrier.

If a shipment is confirmed lost by the carrier, we may offer a replacement, store credit, or refund depending on the situation, carrier confirmation, and product availability.

10. Multiple Shipments

In some cases, items from the same order may be shipped separately due to inventory availability, fulfillment location, packaging requirements, or logistics reasons.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

11. Delivery Restrictions

Some carriers may not deliver to certain remote areas, military addresses, PO boxes, freight forwarding addresses, hotels, temporary addresses, or restricted locations.

If we are unable to ship to your address, we may contact you for an alternative address or cancel and refund your order.

12. Order Cancellations Before Shipment

If you need to cancel your order before it ships, please contact us as soon as possible at:

Email: support@clarawinslowbags.com

We will do our best to assist you. However, once an order has been processed, packed, or dispatched, we may not be able to cancel it. If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

13. Delivery Estimates Are Not Guarantees

Delivery estimates are provided for convenience and do not constitute a guaranteed delivery date.

Clara Winslow is not responsible for delays caused by carriers, customs authorities, local postal services, incorrect shipping information, public holidays, weather events, high-volume periods, or events outside our reasonable control.

14. Contact Us

If you have questions about shipping, tracking, delivery, or your order status, please contact us:

Clara Winslow
Operated by Nexora Montrex LLC
Website: clarawinslowbags.com
Email: support@clarawinslowbags.com