Shipping Policy

Last updated: September 16, 2026

This Shipping Policy applies to orders placed through clarawinslowbags.com, operated by Nexora Montrex LLC under the brand Clara Winslow.

By placing an order with Clara Winslow, you agree to the shipping terms described below.

1. Order Processing and Dispatch

Orders are normally processed within 1 to 3 business days after order confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

After processing, additional time may be required for the parcel to be transferred to the shipping carrier and for the first tracking updates to appear. Based on our recent shipping history, most orders are handed over to the carrier within approximately 7 days from the order date.

During high-demand periods, promotional events, holidays, or unexpected operational delays, processing or dispatch times may be longer. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Time

After dispatch, most orders are delivered within approximately 7 to 15 business days.

Actual delivery times may vary depending on the destination country, carrier, customs processing, local postal services, and regional accessibility.

Based on our recent international order history, most delivered orders arrive within approximately 2 to 3 weeks from the date of purchase.

Remote areas, islands, rural regions, and destinations with limited carrier coverage may require additional transit time beyond the typical delivery range.

Delivery times are estimates based on typical international shipping conditions and our recent order history.

3. Shipping Destinations

Clara Winslow ships internationally to eligible destinations available at checkout.

Shipping availability may vary depending on the destination, carrier coverage, local delivery conditions, and our logistics partners.

Certain remote areas, islands, rural regions, or destinations with limited carrier coverage may require additional delivery time.

If a destination is unavailable at checkout, we are unable to accept or fulfill an order to that location.

4. Shipping Rates

Shipping rates, available shipping methods, and delivery options, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination country, order value, product availability, promotional offers, and shipping method selected at checkout.

Any free shipping offer, if available, will be clearly displayed on the Site or at checkout and may be subject to specific conditions, minimum order values, eligible destinations, or promotional periods.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, when available.

Please allow some time for tracking updates to appear after the carrier receives the package. Initial tracking movement may take several business days depending on the carrier, destination country, and international logistics route.

A temporary gap in tracking updates does not necessarily mean that the package is not in transit.

If you have not received tracking information or need help with your shipment, please contact us at:

Email: support@clarawinslowbags.com

6. International Shipping, Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customs processing times and local import requirements may vary by destination.

It is the customer’s responsibility to ensure that the ordered products can be legally imported into the destination country.

7. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Incorrect, incomplete, outdated, or undeliverable shipping information may cause delays, failed delivery attempts, returned packages, or additional carrier charges.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: support@clarawinslowbags.com

We will do our best to assist you. However, once an order has been processed, packed, transferred to the carrier, or shipped, changes to the shipping address may no longer be possible.

8. Failed Deliveries, Refused Packages, and Unclaimed Orders

If a package is refused, unclaimed, returned to sender, or cannot be delivered because of an incorrect address, unpaid customs fees, failed delivery attempts, or failure to collect the package, additional shipping, return, customs, or carrier costs may apply.

If the package is successfully returned and the item remains eligible under our return conditions, we may offer a refund, store credit, or reshipment option depending on the circumstances.

Reshipment may require payment of additional shipping fees.

9. Lost or Delayed Packages

If your package appears to be unusually delayed or lost in transit, please contact us at:

Email: support@clarawinslowbags.com

Our support team will review the available tracking information and, where appropriate, assist with the carrier investigation or shipment review.

For international shipments, temporary tracking gaps may occur while a package is moving between countries, customs facilities, logistics partners, or local carriers.

If a shipment is confirmed lost by the carrier, we may offer a replacement, store credit, or refund depending on the circumstances, carrier confirmation, and product availability.

For packages marked as delivered but not located, we recommend checking with household members, neighbors, building management, local delivery offices, and the carrier before contacting our support team.

10. Multiple Shipments

In some cases, items from the same order may be shipped separately due to inventory availability, fulfillment location, packaging requirements, or logistical reasons.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

Packages from the same order may also arrive on different dates.

11. Delivery Restrictions

Some carriers may have limited service availability for certain remote areas, islands, military addresses, PO boxes, freight forwarding addresses, hotels, temporary addresses, or restricted locations.

Delivery to remote or less accessible destinations may also require additional transit time.

If we are unable to ship to your address, we may contact you for an alternative address or cancel and refund your order.

12. Order Cancellations Before Shipment

If you need to cancel your order before it ships, please contact us as soon as possible at:

Email: support@clarawinslowbags.com

We will do our best to assist you. Because orders may enter processing shortly after purchase, cancellations or address changes may not always be possible.

Once an order has been processed, packed, transferred to the carrier, or dispatched, cancellation may no longer be available.

If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

13. Delivery Timeframes

Our delivery estimates are based on typical international shipping times and our recent order history.

Most orders arrive within the estimated timeframe shown in this Shipping Policy. However, international delivery times may occasionally vary depending on the destination, customs processing, carrier operations, local postal services, weather conditions, public holidays, or other circumstances affecting the shipping network.

Remote areas, islands, rural regions, and destinations with limited carrier coverage may require additional transit time.

If your order experiences an unusual delay, our support team can review the tracking information and assist you with the shipment.

14. Contact Us

If you have questions about shipping, tracking, delivery, or your order status, please contact us:

Clara Winslow
Operated by Nexora Montrex LLC
Website: clarawinslowbags.com
Email: support@clarawinslowbags.com